Kundendienst
How can I access my downloads?
Download your files from the links in your confirmation email
Once you completed your order you’ll receive an email with the details of your order and links to download your files. Clicking on these links will take you back to our website. If you're still logged in the download will start immediately. If not, you'll be prompted to log in to your account.
If you can't locate your email, don't worry, you can also download your files from your account.
Download your files from your account
- Go to "My account > My downloadable products"
- Click on the links to the products you would like to download.
- You can find more info on downloading your mp3 albums here.
Use the free MTrax Fitness Music App for iOS or Android
- Download and install the latest version of the app from the App Store or Google Play.
- In the app's left menu touch the MTrax logo and login with the same credentials you used when logging in here at mtraxdownload.com
- Your available products will now show in the app. Touch the cloud-icon beside the products you wish to download and store locally on your device.
Downloading the mixes cancels/stops.
- Download one mix at a time.
- Check your internet connection.
- Try another wifi-network.
Problems with interrupted playback.
The phone is probibly overloaded. This is solved easily by terminating background processes.
Double click on the "home" button, then swipe app-windows upwards to shut the app down.
The app is requesting access to my photos and media files?
Google Play simplified their descriptions of permissions, which leads to misleading descriptions on Google Play.
In practice, the only thing we do is request permission to read and write to external storage (SD card).
This is to be able to play your local songs and save Swedebeat Mixes, nothing else.
Downloading the mixes cancels/stops.
- Download one mix at a time.
- Check your internet connection.
- Try another wifi-network.
Problems with interrupted playback.
The phone is probibly overloaded. This is solved easily by terminating background processes.
Go into Settings > Applications / Programs (may be called differently) and "Running Programs" (or similar). Click on the processes and choose to stop it.
Right after you finish your purchase, your workout mixes are ready for download and immediate use in the MTrax fitness music app, an advanced music player for fitness instructors.
All our payments are processed by PayPal or Stripe, world leaders in online payment processing.
